[Corey]

As part of our maintenance we have re-instated our high resource usage policy which is being enforced by our backend system. If your user name uses more than a certain amount of resources for a prolonged period of time it is automatically suspended. The suspension starts out as 15 minutes, then raises by 15 minutes each consecutive time your account is suspended. Once it gets above an hour it requires a manual unsuspension from staff.

Example:
User corey has 8 processes running all using 4% CPU each = 32% total CPU. This would be flagged. If corey consistently uses X amount of resources over the next few minutes the account will be suspended.

CPU, Memory, and Processes are all weighted in making up the rating that gets you suspended. We did thorough testing on this and only accounts that consistently day after day have been in the top 10 for server resource usage overall for their server are being caught by this script.

#1 common cause for this issue is having poorly coded mods and add-ons installed to a CMS or forum. Every time a page is loaded on your forum or CMS when you have mods\add-ons adds extra queries and files that need to be loaded. This causes a huge problem when someone can easily look at 10+ pages within a few seconds and you have a good amount of users.
Note: We do not support 3rd party scripts so do not ask us to figure out what is causing the problem, you are responsible for everything you host and keeping your site within our guidelines.

#2 common cause, your site might have out grown free hosting. It might be time for you to upgrade to paid hosting, even if it is not with us. With free hosting you are sharing resources with a lot more people than you would at any paid host, this means we have to be more strict with how the resources are divided up.

Another example, it took someone using 15%+ CPU for over 3 minutes to get suspended while we were testing. So it is not set that low. You really have to be using a good amount to be affected by this.

-Corey

[ipawnnoobs]

Yay! Maybe my site will load faster now.

[thepsyfamily]

we have too many users now!

Psy get suspended again and again!

[lachicavtv]

is there a way of getting a log file or something to aid me on solving this kind of prblem, my forum went suspended again and i realy want to get it fixed.

[Corey]

You can look at your raw logs in your cPanel I believe to see what people are accessing.

[lachicavtv]

but i cant acces to the resource usage right? which process is responsible for that right?

[nakg0d]

Originally Posted by Corey

You can look at your raw logs in your cPanel I believe to see what people are accessing.

As far as I know, I can't even log into my cPanel, even though the 30 minute unsuspension interval ended.

[Tideas]

lol, can't even access cpanel when the account is suspended
Edit:
the raw download is like an msdos app that doesn't do anything

Originally Posted by Corey

You can look at your raw logs in your cPanel I believe to see what people are accessing.

[marox]

Have we any issue to know if we're using a lot of resources or not?
Like a script telling us in XX time or something like that you'll be suspended?!

[DaveDaDon]

yeah man
cuz its been more than 15 minutes and like.... its still suspended :(

and can u guys work on a script to like let us know (like what the above poster said) that we are using up to much space?

because like... i dont even kno how long my forum was down
i just got on and got this error gahhh